Refund policy

Return, Exchange, Cancellation and Refund Policy

At Distinct One Athleisure Pvt Ltd ("Distinct One", "we", "us", "our"), we strive to ensure a seamless and satisfactory experience for our customers purchasing products through our Website. Our Return Exchange, Cancellation and Refund Policy aims to protect the interests of all users, ensuring a fair process for returns and refunds of goods purchased through our platform.

This Return Exchange, Cancellation and Refund Policy ("Policy") sets out the procedures and conditions under which a customer ("You", "Your" or "Customer") may cancel an order, return or exchange a Product, or receive a refund for Products purchased through the Website at http://www.distinctone.com/ ("Website").

By making a purchase on our website, You agree to be bound by the terms set forth in this Policy.

01Return and Exchange

We aim to ensure that You are fully satisfied with Your purchase. However, if You receive a product that is not as expected, we are here to assist You.

  • 1.Eligibility: If the item You receive is defective,

damaged, not in good condition, or different from what You originally ordered, You may request a return or exchange. Due to screen display variations, dye lot differences and the inherent characteristics of textile products, reasonable variations in colour, texture, fabric, finish, stitching and appearance may occur. Such reasonable variations shall not be considered defects unless the Product is materially different from the description provided on the Website. Returns will not be accepted for such minor differences unless the fabric is significantly different from the product description. Items to be eligible for return and exchange must be:

  • (a)Unused and unwashed;
  • (b)Returned in the same condition as received;
  • (c)No alterations;
  • (d)Along with the original packaging, tags, and any accompanying

materials.

All products are eligible for return and exchange except the following:

  • (a)Products expressly marked "non-returnable" or "final sale" on the

product page at the time of purchase;

  • (b)Products purchased as part of a clearance, end-of-line or

stock-liquidation sale, where the Product is expressly marked as final sale at the time of purchase.

For the avoidance of doubt, routine promotional discounts — including automatic cart-value discounts, first-order discount codes, and any site-wide or seasonal offer — shall not affect Your right to return or exchange a Product under this Policy.

  • 2.Process of Return and Exchange:
  • (a)Customers may initiate a return or exchange request within **30

(thirty) days from the date of delivery of the product from the 'Return or exchange' option at the footer of the website or through this link directly: to be filledthis will be shared.to be filled. At the time of submitting the return or exchange request You will be required to provide the details of the order and product received including, but not limited to, order number, reason for return, photographic evidence of the product (wherever applicable).

  • (b)Upon receipt of the returned item, our Customer support team will

review the condition of the item and verify compliance with our return Policy. If all conditions are met, we will approve an exchange for the same item in another size, color, or style, as per Your preference and subject to availability or return of the Product.

  • (c)Upon approval of the return request, we will arrange for the pickup

of the product within three (03) -seven (7) business days through our logistics partner, subject to logistics availability. Customers must ensure that the product is securely packed and ready for pickup on the scheduled date and time.

  • (d)If You have opted for exchange of any product with different size,

colour, or style, we will ship and deliver the exchanged product in the same manner as we process all the orders and the exchanged item shall ordinarily be dispatched after receipt and verification of the returned product from Your delivery location.

  • (e)In case of exchange, if You select an item of higher value compared

to the item You are exchanging, You are liable to pay the price difference. If the price of exchange item is lower than the price of item You are returning, the balance amount shall be credited to Your original mode of payment within seven (7) working days upon receipt of the product at our warehouse.

  • (f)Where the Customer requests an exchange for reasons other than a

defect, damage, incorrect Product, or any error attributable to Distinct One, and the exchanged Product involves processing/shipping costs, the applicable additional charges shall be payable by the Customer.

  • (g)In case the product requested for exchange is not available, we will

try to provide You with other alternatives or issue a refund for the same.

  • (h)In cases where pickup is not available, Customers may be required to

ship the product back to the Distinct One at their own cost within five (5) days of raising the return request, to the following address: at House No 59, 2^nd^ Floor, West Avenue Road Punjabi Bagh West, New Delhi-110026, You are required to share the courier details with tracking details with us at: support@distinctone.com. We shall send You a confirmation email as soon as we receive the shipment at our warehouse and the shipping charges may be reimbursed upon receipt and verification of the return item. Kindly note that any product shipped by You after five (5) days of raising return request will not be considered.

  • (i)Distinct One may reject a return where the item returned is

materially used, washed, altered, substituted, counterfeit, tampered with or materially different from the product supplied, subject to applicable law. Where a return is rejected, Distinct One shall communicate the reason to the Customer and may arrange return of the rejected Product at the Customer's cost, except where the rejection is attributable to Distinct One's error.

02Cancellations

  • 1.Order Cancellation by Customer Prior to Shipment
  • (a)Customers may cancel their order **before the product has been

shipped, by submitting a formal cancellation request through their registered account dashboard or by contacting our Customer Support team at +919622676315** as soon as possible.

  • (b)If the cancellation request is received and processed **prior to

dispatch**, the order shall be cancelled without any deduction or penalty, and the full order amount will be eligible for a refund.

  • (c)The refund, where applicable, will be processed within 7-10 business

days from the confirmation of the cancellation, and shall be credited to the original method of payment used at the time of placing the order.

  • (d)We shall initiate the refund only after confirmation that the order

has not been packed or shipped. No refund shall be due if the cancellation request is received after the order has already been shipped.

  • (e)We shall not be held liable for any delay in the credit of the

refund amount caused by third-party financial institutions, payment gateways, or banks. Customers are advised to check with their respective payment providers for further processing timelines.

  • 1.Order Cancellation by Customer After Shipment

No order can be cancelled after it has been shipped.

  • 2.Order cancellation by Us
  • (a)We reserve the right to cancel any order at our sole discretion for

reasons including but not limited to unavailability of products, inaccuracies in product or pricing information, payment issues, suspected fraudulent activity, or violation of our Terms and Conditions.

  • (b)In such cases, the Customer will be notified promptly via email or

phone, and the full amount paid shall be refunded to the original method of payment within seven (7) working days.

  • (c)We shall not be held liable for any incidental or consequential loss

suffered due to the cancellation, including but not limited to opportunity costs or price differentials.

03Refund Policy

  • 1.Refunds will be initiated within seven (7) working

days after receiving and inspecting the returned products. If the product meets the return criteria, the refund will be initiated. However, we are not responsible for any delays or failures in the crediting of the refund amount due to issues with the bank or third-party payment processors.

  • 2.Refunds will be issued to the original method of payment.
  • 3.For orders placed through Cash on Delivery ("COD") mode, a COD

fee of upto INR 199 shall be collected at the time of delivery. Such COD fee shall not be refundable where the Customer initiates a return or exchange due to a change of mind, preference, or any reason not attributable to Distinct One.

  • 4.Shipping charges are non-refundable unless the return is due to

an error on our part or a defective product. Where no shipping charge has been levied on an order, this clause shall not apply. Distinct One currently offers free standard shipping on all orders; this is subject to change and any applicable charge will be displayed at checkout.

  • 5.A return received without prior authorisation may be rejected or

returned to the Customer at the Customer's cost, except where the absence of authorisation is attributable to Distinct One.

04Grievance Redressal

The Grievance Officer shall acknowledge receipt of a consumer grievance within forty-eight (48) hours and endeavour to redress the grievance within one (1) month from the date of receipt, in accordance with applicable law. The Website should also provide a mechanism for tracking complaints/ticket numbers where applicable.

Grievance Officer:

Name: Vinmre Batra

Designation: Grievance Officer

Email: support@distinctone.com

Phone: +919622676315

Address: House No 59, 2nd Floor, West Avenue Road, Punjabi Bagh West, New Delhi 110026

05Amendment and Modification

Distinct One reserves the right, at its sole discretion, to amend, modify, or update this Return and Refund Policy at any time without prior notice. Any such changes will be effective immediately upon being posted on our official website at: distinctone.com , unless otherwise specified.

We encourage Customers to review this Policy periodically to stay informed of any updates. Your continued use of our website and services after the posting of changes constitutes Your acceptance of those changes.

In the event of material changes that significantly affect Your rights or obligations under this Policy, we may choose to provide additional notice (e.g., via email or website banner notification), but are not obligated to do so unless required by applicable law. If You do not agree with the amended Policy, Your sole remedy is to discontinue use of our services and refrain from further purchases.

06Limitation of Liability

To the fullest extent permitted by law, Distinct One shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products. Our liability is strictly limited to the purchase price of the product in question.

07Force Majeure

Distinct One shall not be liable for any delay or failure to perform its obligations under this Policy due to events beyond its reasonable control, including but not limited to natural disasters, pandemics, acts of government, war, civil unrest, labor disputes, transportation delays, or supply chain disruptions. In such cases, our obligations will be suspended for the duration of the event. We will make reasonable efforts to notify affected Customers and resume operations as soon as possible. If the disruption continues beyond thirty (30) days, either party may cancel the affected order without penalty. This clause does not waive Your obligation to pay for goods already delivered or shipped.

08Governing Law and Jurisdiction

In the event of any dispute arising from or relating to the use of this Website, You agree to first attempt amicable resolution by submitting a formal complaint to Distinct One at the designated email or contact address, including: (i) detailed description of the grievance; (ii) supporting documents (order/purchase references where applicable); and

  • (iii)relevant account information. Distinct One shall endeavour to

resolve all such disputes in good faith within thirty (30) days of receiving complete complaint details, without prejudice to either party's statutory rights under the Consumer Protection Act 2019 or other applicable Indian laws.

Nothing in this clause shall restrict the User's right to pursue legal remedies through appropriate judicial forums, including but not limited to filing complaints with the relevant District Consumer Disputes Redressal Commission under the consumer grievance redressal framework established under Indian law. All dispute resolution proceedings shall be governed by the laws of India, with jurisdiction vested in the courts of Delhi.

09Severability

If any provision of this Policy is found to be invalid, illegal, or unenforceable by a competent court or authority, such provision shall be deemed severed only to the extent of such invalidity and shall not affect the validity or enforceability of the remaining provisions. The affected clause shall, where possible, be interpreted or modified to reflect the original intent of the parties in a manner that is valid and enforceable under applicable law.

10Waiver

No failure or delay by Distinct One in exercising any right, remedy, power, or privilege under this Policy shall operate as a waiver thereof, nor shall any single or partial exercise of any such right or remedy preclude any other or further exercise thereof or the exercise of any other right or remedy. Any waiver must be expressly made in writing and signed by an authorized representative of Distinct One to be considered valid.

11Entire Agreement

This Policy, together with the Privacy Policy and any other documents expressly incorporated herein, constitute the entire agreement between You and Distinct One with respect to Your access to and use of the Website. They supersede all prior or contemporaneous understandings, communications, or agreements, whether oral or written, relating to the subject matter. Any amendment or modification shall only be valid if published by Distinct One or agreed to in writing.

12Assignment

You may not assign, transfer, or delegate any of Your rights or obligations under this Policy without the prior written consent of Distinct One. Any unauthorized assignment shall be null and void. Distinct One may freely assign or transfer its rights and obligations under this Policy to any affiliated entity, legal successor (including through merger or acquisition), or a third-party service provider as part of operational or business restructuring, without requiring your prior consent. Such assignment shall not affect Your rights under this Policy.