Shipping policy

Distinct One Athleisure - Shipping Policy

This policy outlines exactly how Distinct One Athleisure Pvt Ltd (“Distinct One”, “we”, “us”, “our”) handles getting your gear from our warehouse to your front door. We like to keep things transparent and straightforward.

Order Processing We hustle, but we aren't machines. All orders are processed and packed within 1-2 business days (excluding weekends and national holidays) after receiving your payment confirmation. You will receive a notification the second your package is handed over to our courier partners.

Shipping Window & Delivery Times Our standard shipping window is 5-7 business days from the date your order is dispatched. While we always aim to get your items to you on the earlier end of that timeframe, actual delivery depends on your exact location. Plan your workouts and outfits accordingly.

Shipping Rates Shipping charges are calculated dynamically based on your location and will be clearly displayed at checkout before you finalize your payment. No hidden fees.

Order Tracking The moment your order leaves our facility, we will send you a tracking link via email and WhatsApp. Please allow up to 24 hours for the courier's tracking portal to update—they need a minute to scan the barcodes into their system.

Delays & Carrier Exceptions We tell it like it is: once we hand a package over to the logistics company, we do not control the weather, carrier strikes, or highway traffic. If there is a significant delay on their end, your tracking link will reflect it. If things look genuinely stuck, reach out to us and we will escalate it with the courier.

Incorrect Addresses Double-check your shipping details before hitting pay. Distinct One is not liable for packages sent to the wrong location because of a typo on your end. If a package is returned to us due to an invalid or incomplete address, you will be responsible for the cost of reshipping it.

Lost or Damaged Packages If your package arrives looking like it went through a blender, or if the tracking says "Delivered" but your hands are empty, contact us within 48 hours. Include your order number and clear photos of any damaged packaging. We will investigate the issue with the courier and ensure you aren't left hanging.

Grievance Redressal We stand by our service, but if something goes wrong and you need to escalate an issue regarding your shipping, delivery, or experience, we won't make you talk to a wall. You can reach out directly to our dedicated officer to get it sorted:

Name: Vinmre Batra
Designation: Grievance Handler
Email: support@distinctone.com
Phone: +91 96226 76315