Terms of service

TERMS & CONDITIONS

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY SIGNING UP TO AND/OR USING THIS PLATFORM AND OUR SERVICES, YOU AGREE TO BE BOUND BY ALL OF THE BELOW TERMS AND CONDITIONS.

These Terms and Conditions ("Terms") govern access to and use of the website to be filled_ ("Website"), mobile application (if applicable), and any other website, sub-domain, microsite, WhatsApp catalog, in-store digital kiosk or similar digital interface that is owned, operated and controlled directly by the Company, through which Products are made available for sale directly by the Company ("Platform"). For the avoidance of doubt, "Platform" excludes any third-party e-commerce marketplace, aggregator, or social commerce interface where checkout, order fulfilment or the contractual relationship with the User is controlled by a party other than the Company.

The Platform is owned, operated and managed by Distinct One Athleisure Pvt Ltd ("Company"), carrying on business under the brand name "DISTINCT ONE" ("Brand").

The Brand is engaged in the business of designing, manufacturing, marketing and selling men's apparel, clothing, accessories and related lifestyle products through the Platform and through other authorised online sales channels.

The Brand displayed on the Platform is a proprietary brand of the Company and does not constitute a separate legal entity. All Products offered on the Platform are offered by, and all contracts for sale are entered into with, the Company. Any reference to "DISTINCT ONE," "we," "us" or "our" in these Terms shall be construed as a reference to the Company.

Any personal data collected from or otherwise received from a User in connection with the User's access to or use of the Platform shall be processed in accordance with the Privacy Policy available at to be filled and applicable data protection and privacy laws.

By visiting, browsing, using, purchasing from or signing up on the Platform or any other service in any manner whatsoever as available on the Platform, you imply that you have read, understood, and accepted the Terms along with the Privacy Policy, Shipping Policy, Return, Exchange, Cancellation and Refund policy, and any additional terms and conditions or policies referenced through these terms and conditions herein and/or available by hyperlink. These Terms and Conditions apply to all Users of the Platform, including without limitation Users who are browsers, vendors, customers, merchants and/or contributors of content. If you do not agree with any part of the Terms, refrain from using the Platform. These Terms and Conditions govern your use of the Platform, in addition to any transactions or interactions that take place on it.

If the User does not agree with these Terms, the User must discontinue access to and use of the Platform and shall not place any order for Products through the Platform.

These Terms constitute an electronic record under the Information Technology Act, 2000 and the rules made thereunder, and constitute an electronic record. This electronic record is generated by a computer system and does not require any physical or digital signature.

01DEFINITIONS

a)"Company" means to be filled, including its successors,

affiliates, authorised representatives and permitted assigns.

b)"Brand" means to be filled_ under which the Company markets and

sells its products.

c)"User"/ "You" / "Your" means any person accessing, browsing,

registering on, or purchasing products through the Platform.

d)"Products" means apparel, garments, accessories and other products

displayed and offered for sale through the Platform.

e)"Platform" means the Website, mobile application (if applicable),

webpages and related digital interfaces operated by the Company.

f)"Content" means all text, photographs, images, product descriptions,

graphics, videos, designs, logos, trademarks and other materials available on the Platform.

02ACCEPTANCE OF TERMS

2.1By accessing, browsing, registering on or otherwise using the

Platform, or by placing an order for Products, the User agrees to be bound by these Terms and the policies expressly incorporated into these Terms.

2.2The User shall review these Terms and the applicable policies

before using the Platform or placing an order. If the User does not agree to any provision of these Terms, the User shall discontinue use of the Platform and shall not place any Order.

2.3The Company may, from time to time make certain policies,

guidelines, promotional terms or Product-specific terms available on the Platform. Such terms shall apply to the extent specifically stated therein and shall be read together with these Terms.

3.ELIGIBILITY AND USER INFORMATION**
3.1The User represents that the User is at least 18 (eighteen)

years of age and legally competent and have the capacity to enter into a binding agreement under applicable laws.

3.2The Platform is not intended for use by persons below the age of

18 years. Where the Company becomes aware that a User is below 18 years of age, the Company reserves the right to restrict or deactivate such User's access, with or without prior notice, to ensure compliance with applicable law.

3.3The User agrees to provide information that is true, accurate,

complete and current whenever required by the Company, and to promptly update such information if there are any changes. The Company reserves the right to refuse registration, restrict access or cancel orders where information provided by the User is inaccurate, incomplete, misleading or appears to have been provided for an unlawful or fraudulent purpose, subject to applicable law.

4.PLATFORM ACCESS AND ACCEPTABLE USE**
4.1Subject to compliance with these Terms, the Company grants the

User a limited, personal, non-exclusive, non-transferable and revocable right to access and use the Platform solely for lawful personal and non-commercial purposes.

4.2The User shall use the Platform responsibly and in accordance

with applicable laws.

4.3The User shall not:
a.attempt to gain unauthorised access to the Platform, its systems,

servers or networks;

b.introduce, transmit or distribute viruses, malware or other harmful

code;

c.interfere with, disrupt or compromise the security, operation or

integrity of the Platform;

d.use bots, crawlers, scrapers, automated tools or similar methods to

access, extract or collect information from the Platform without authorisation;

e.copy, reproduce or commercially exploit any Content or other

materials without prior written permission;

f.impersonate any person or entity;
g.provide false, misleading or fraudulent information;
h.place fraudulent, unauthorised or abusive orders;
i.circumvent any security, access-control or technological measure

implemented by the Company; or

j.use the Platform or Products for any unlawful, fraudulent, abusive

or unauthorised purpose.

03ACCOUNT REGISTRATION AND SECURITY

5.1Certain features or services available through the Platform may

require the User to create an account. Where registration is required, the User shall provide accurate and complete information and keep such information updated.

5.2The User is responsible for maintaining the confidentiality and

security of the User's account credentials and for activities carried out through the User's account.

5.3The User shall immediately notify the Company if the User

becomes aware of any unauthorised access to or use of the account.

5.4The User shall not create multiple accounts for fraudulent or

abusive purposes, access another person's account without authorisation, impersonate another person or entity, or provide false or misleading information.

5.5The Company may suspend, restrict or terminate an account where

it reasonably believes that the account has been used for fraudulent activity, misuse, provision of false information, violation of these Terms or applicable law.

5.6The Company shall not be responsible for loss or damage arising

solely from the User's failure to maintain the confidentiality of account credentials, except to the extent caused by the Company's failure to exercise reasonable care or where otherwise required under applicable law.

5.7By providing contact details and using the Platform, the User

agrees to receive communications relating to orders, payments, delivery, returns, refunds, account security and other transactional, promotional or service-related matters through email, SMS, telephone, WhatsApp or other communication channels provided by the User, subject to applicable law and applicable communication preferences.

04PRODUCTS AND PRODUCT INFORMATION

6.1The Website enables you to browse and purchase apparel,

accessories and other products offered by the Brand. The Company makes reasonable efforts to ensure that product descriptions, images, specifications, sizes and prices displayed on the Website are accurate and up to date and provided for general information and purchase facilitation.

6.2C**ertain differences may occur between the Products displayed on

the Website and the Products received by the User. In particular, colours may appear differently depending on your device or screen settings, and reasonable variations in colour, texture, fabric, finish, stitching, appearance and measurements may occur due to the nature of the Products, materials used and industry standards.

6.3Product images displayed on the Website are intended for

illustrative purposes and may not always exactly represent the Product received by the User. The Company shall endeavour to ensure that the information displayed on the Website is accurate but does not warrant that all descriptions, images, specifications or other content will always be completely error-free.

6.4The Company may provide size charts, measurements and fit

information for Products on the Website for reference and purchase assistance. Users are responsible for reviewing the applicable size and measurement information before placing an order.

6.5The Company reserves the right to correct typographical,

pricing, product or other errors, modify product descriptions or update specifications, update information, or discontinue any Product at any time without prior notice. Such changes shall not affect orders that have already been accepted by the Company, except where otherwise permitted or required under applicable law.

05PRODUCT QUALITY AND MANUFACTURING DEFECTS

7.1The Company endeavours to ensure that Products supplied through

the Platform conform to their descriptions and applicable quality standards.

7.2If a User receives a Product that is damaged, defective,

incorrect or materially different from the Product ordered, the User shall notify the Company within the applicable period and through the procedure specified in the Return Exchange, Cancellation and Refund Policy.

7.3A claim relating to a manufacturing defect, damage or incorrect

Product may be subject to reasonable verification by the Company. Such verification may include photographs, videos, packaging details, order information or physical inspection of the Product, where reasonably required.

7.4Where a Product is determined to be defective, damaged,

incorrect or materially different from the Product ordered, the remedy shall be determined in accordance with the applicable Return Exchange, Cancellation and Refund Policy and applicable law and may include replacement, exchange, repair or refund, as applicable.

7.5Normal variations in colour, texture, fabric, finish, stitching,

measurements or appearance that are consistent with the nature of the Product, disclosed Product information or reasonable manufacturing tolerances shall not, by themselves, constitute a manufacturing defect.

06PRODUCT AVAILABILITY

8.1All Products displayed on the Website are subject to

availability. The display of a Product on the Website does not constitute a guarantee that the Product will remain available indefinitely for purchase.

8.2The Company reserves the right to limit the quantity of Products

that may be purchased by a customer, restrict the sale of Products to certain persons or locations, or cancel an order where a Product is unavailable or where such action is reasonably necessary due to operational, legal, technical or other legitimate reasons.

07ORDERS AND ACCEPTANCE

9.1The display of Products on the Platform constitutes an

invitation to the User to make an offer to purchase such Products and does not, by itself, constitute an offer or guarantee of availability.

9.2When the User places an order through the Platform, the User

makes an offer to purchase the selected Products in accordance with these Terms. The order remains subject to acceptance by the Company and availability of the Products.

9.3The Company reserves the right to accept, reject or cancel an

order, including after order placement or confirmation, where reasonably necessary due to Product unavailability, pricing or listing errors, inaccurate User information, suspected fraudulent or unauthorised activity, technical errors, or where an order appears to be intended for bulk purchasing, unauthorised resale, commercial distribution, diversion or other activity that may adversely affect the Brand or its authorised sales channels.

9.4Where an order is accepted, the Company shall communicate an

order confirmation to the User through email, SMS or another communication channel provided by the User. The order confirmation shall constitute acceptance only to the extent specified in such communication.

9.5Where an order is cancelled by the Company after payment has

been received, the applicable refund shall be initiated in accordance with the Return Exchange, Cancellation and Refund Policy, the applicable payment method and applicable law, subject to applicable payment-processing timelines.

9.6The Company may restrict, decline, suspend or withdraw the Cash

on Delivery ("COD") facility for a User, order, Product or delivery location where it reasonably identifies repeated non-acceptance or rejection of COD orders, repeated cancellations, excessive return-to-origin instances, fraudulent or abusive ordering behaviour, misuse of COD or other legitimate operational concerns. Where the COD facility is restricted or withdrawn, the Company may require the User to use an alternative payment method, including prepaid payment, for subsequent orders, subject to applicable law.

08PRICING AND PAYMENT

10.1The price payable for a Product shall be the price displayed on

the Platform at the time the order is placed, together with applicable taxes, delivery charges, discounts and other charges communicated to the User at or before checkout.

10.2The Company reserves the right to modify Product prices from

time to time. Price changes shall not ordinarily affect orders already accepted by the Company, except in cases of obvious pricing or technical errors or where otherwise permitted or required under applicable law.

10.3Payments made through the Platform shall be processed through

authorised payment gateways or payment service providers. The User shall provide valid and accurate payment information and authorises the applicable payment provider to process the transaction.

10.4The Company may take reasonable measures to facilitate secure

payment processing. However, the Company shall not be responsible for a failure, delay, interruption, rejection or unauthorised transaction caused solely by a third-party payment service provider, bank or financial institution, except where liability cannot lawfully be excluded.

10.5Where reasonably necessary to prevent fraud, unauthorised

transactions, payment misuse or other unlawful activity, the Company may verify order or payment information, place an order on hold, decline a payment, cancel an order or request additional information from the User, subject to applicable law.

10.6Cash on Delivery ("COD") orders may be subject to a convenience

or COD handling fee of upto ₹ 199, where applicable. Any such fee, where applicable, shall be disclosed to the User at or before checkout and shall form part of the total amount payable for the order.

09SHIPPING AND DELIVERY

11.1Shipping charges, delivery locations, applicable delivery

restrictions and other shipping-related terms shall be governed by the Shipping Policy available on the Platform.

11.2Delivery timelines communicated on the Platform or at the time

of placing an order are indicative and may vary depending on the delivery location, Product availability, logistics arrangements and other circumstances.

11.3The Company shall not be responsible for delays or failure in

delivery caused solely by circumstances beyond its reasonable control, including delays attributable to logistics or delivery partners, incorrect or incomplete address information provided by the User, governmental restrictions, natural events, strikes, transportation disruptions or other force majeure events. Nothing in this Clause shall exclude or limit any rights or remedies available to the User under applicable law.

11.4Users are encouraged to inspect the package and Product upon

delivery and promptly report any visible damage, tampering, incorrect Product or other delivery-related issue through the procedure specified in the Return Exchange, Cancellation and Refund Policy

12.CANCELLATION, RETURNS, EXCHANGES AND REFUNDS**
12.1Cancellation of orders and requests for returns, exchanges and

refunds shall be governed by the Return Exchange, Cancellation and Refund Policy available on the Platform. A User may cancel an order only within the applicable cancellation period and subject to the conditions specified in the applicable policy. Once an order has been processed, dispatched or reaches a stage where cancellation is no longer operationally feasible, cancellation may no longer be available and the User may instead be required to follow the applicable return or exchange process.

12.2Subject to the Return Exchange, Cancellation and Refund Policy

and any Product-specific exclusions disclosed on the relevant Product page, a Product shall generally be eligible for return or exchange only where it is unused, unworn and unwashed, with original tags and labels attached and original packaging and accompanying materials intact.

12.3A return, exchange or refund request may be subject to

reasonable verification, including verification of the Product's condition, tags, packaging, accessories and accompanying materials. The Company may request photographs, videos, order details, delivery information or other reasonably necessary information from the User.

12.4The Company may reject a return or exchange request where the

Product has been used, worn, washed, damaged, altered or otherwise handled inconsistently with its original condition, or where applicable tags, labels or packaging are missing or materially damaged, subject to applicable law. The Company may reject a claim that is found to be false, fraudulent or otherwise inconsistent with the applicable Return Exchange, Cancellation and Refund Policy, subject to applicable law.

12.5The Company may monitor transaction and return patterns for the

purpose of preventing fraud and misuse of the return, exchange and refund process. Where the Company reasonably identifies excessive or repeated returns, fabricated defect claims, fraudulent activity, repeated COD rejection or other misuse, it may restrict or refuse access to applicable return, exchange or refund facilities to the extent permitted under applicable law and the applicable policy.

12.6Any return processing or handling fee, where applicable, shall

be charged only where permitted under the applicable Return Exchange, Cancellation and Refund Policy and applicable law and shall be disclosed to the User at the relevant stage of the return process.

10PROMOTIONAL OFFERS

13.1The Brand may, from time to time, offer discounts, promotional

codes, coupons, sales, loyalty benefits or other promotional schemes through the Platform. Each promotional offer may be subject to specific eligibility requirements, minimum purchase values, exclusions, validity periods and other terms communicated at the time of the offer.

13.2Unless expressly stated otherwise, promotional offers may not

be combined with other offers, exchanged for cash or transferred to another person. The Company may modify, suspend, withdraw or cancel a promotional offer where reasonably necessary due to technical errors, misuse, fraudulent or unauthorised use or other legitimate circumstances, subject to applicable law.

13.3The Company may refuse or cancel the benefit of a promotional

offer where it reasonably believes that the offer has been obtained or used through fraudulent, abusive or unauthorised means.

11INTELLECTUAL PROPERTY RIGHTS

14.1All intellectual property rights in and to the Platform and its

Content, including the Brand name, trademarks, logos, Product names, photographs, designs, artwork, graphics, text, videos, layouts and other proprietary materials, shall remain the property of the Company, the Brand owner or respective licensors, as applicable.

14.2Subject to these Terms, the Company grants the User a limited,

personal, non-exclusive, non-transferable and revocable licence to access and use the Platform and its Content solely for lawful personal and non-commercial purposes.

14.3No ownership or other proprietary rights in the Platform,

Products, Content or intellectual property are transferred to the User by virtue of these Terms or the User's use of the Platform. The User shall not, without prior written permission, copy, reproduce, modify, adapt, publish, distribute, transmit, sell, license, commercially exploit or create derivative works from the Platform, Content, Product photographs, designs, artwork, trademarks or other intellectual property belonging to the Company, Brand or respective licensors.

12USER CONTENT

15.1Users may submit or provide reviews, ratings, feedback,

photographs, videos, testimonials, comments or other content in connection with the Platform or Products ("User Content"). By submitting User Content, the User represents and warrants that the User has all necessary rights, permissions and consents to submit such User Content. The User shall ensure that User Content does not infringe any intellectual property, privacy, publicity or other rights of any person and does not contain unlawful or prohibited material.

15.2By submitting User Content, the User grants the Company a

non-exclusive, royalty-free licence to host, reproduce and display that content on the Platform in connection with the relevant Product or review. law.

The Company may use User Content containing the User's personal data for advertising or marketing purposes only after obtaining the User's separate, explicit consent, obtained through a verifiable electronic method and recorded by the Company. The User may, at any time, request the Entity to discontinue such use or withdraw such consent by contacting the Company, and such request shall not affect material already lawfully published prior to the date of the request. The Company shall not materially alter the meaning of a testimonial.

15.3The User shall not submit any User Content that is unlawful,

defamatory, misleading, abusive, obscene, discriminatory, fraudulent or otherwise inappropriate, or that violates any applicable law or third-party rights. The Company reserves the right to remove, restrict or refuse to publish any User Content that violates these Terms, applicable law or third-party rights.

13THIRD-PARTY SERVICES

16.1The Platform may use or integrate services provided by third

parties, including payment gateways, banks, logistics and delivery partners, hosting providers, technology providers, analytics providers and other service providers.

16.2Such third parties may operate independently and may be subject

to their own terms, policies and practices. The Company does not control the independent operation of third-party systems.

16.3Accordingly, to the extent permitted by applicable law, the

Company shall not be responsible for an interruption, delay, failure or issue arising solely from the acts or omissions of a third-party service provider.

14DISCLAIMER

17.1To the maximum extent permitted under applicable law, the

Platform and its Content are provided on an "as available" and "as is" basis. The Company shall make reasonable efforts to maintain the Platform and keep information displayed on it accurate and updated but does not warrant that the Platform will always be available, uninterrupted, secure or completely free from errors, defects or technical issues.

17.2The Company does not guarantee that any particular Product will

remain permanently available. Product images, colours, descriptions, measurements and other information are provided for general reference and may be subject to the reasonable variations described in these Terms. Nothing in these Terms shall exclude, restrict or limit any warranty, representation, consumer right or remedy that cannot lawfully be excluded or limited under applicable law.

15LIMITATION OF LIABILITY

18.1To the maximum extent permitted by applicable law, the Company

shall not be liable for indirect, incidental, special, exemplary or consequential loss or damage arising out of or in connection with the User's use of the Platform or purchase or use of Products.

18.2The Company shall not be responsible for loss arising solely

from circumstances beyond its reasonable control, temporary technical interruptions, failures of third-party service providers, or unauthorised access to a User account resulting solely from the User's failure to maintain the confidentiality of account credentials.

18.3Subject to applicable law, the Company's aggregate liability

arising out of or relating to a particular Product or transaction shall not exceed the amount actually paid by the User for the Product giving rise to the claim. Nothing in these Terms shall exclude, restrict or limit any liability that cannot lawfully be excluded or limited under applicable law.

16INDEMNIFICATION

19.1To the extent permitted by applicable law, the User agrees to

indemnify and hold harmless the Company and its affiliates, directors, officers, employees, agents and representatives from and against claims, losses, liabilities, damages, costs and reasonable legal expenses arising out of or relating to:

a.the User's breach of these Terms;
b.misuse of the Platform;
c.violation of applicable law;
d.fraudulent or unlawful conduct by the User; or
e.infringement of third-party rights through the User's acts or

omissions.

19.2The indemnification obligation shall apply only to the extent

that the relevant claim or loss arises from the User's acts, omissions or breach of these Terms and shall not apply to the extent caused by the Company's negligence, wilful misconduct or breach of applicable law.

17SUSPENSION AND TERMINATION

20.1The Company may suspend, restrict or terminate the User's

access to the Platform or any account where it reasonably believes that the User has:

a.violated these Terms;
b.engaged in fraudulent or unlawful activity;
c.misused the Platform;
d.provided false or misleading information;
e.attempted to circumvent Platform security; or
f.otherwise acted in a manner that may materially adversely affect the

Company, Brand, Platform or other Users.

20.2The Company may also suspend or terminate access where

reasonably necessary to comply with applicable law, legal or regulatory requirements, or to protect the security and integrity of the Platform and its Users.

20.3Suspension or termination shall not affect rights or

obligations accrued before such suspension or termination.

20.4Provisions which by their nature are intended to survive

termination, including provisions relating to intellectual property, User Content, limitation of liability, indemnification, governing law, dispute resolution and other accrued rights and obligations, shall survive termination.

18FORCE MAJEURE

21.1The Company shall not be liable for delay, interruption or

failure to perform its obligations where such delay, interruption or failure results from circumstances beyond its reasonable control, including natural disasters, floods, fire, epidemics, pandemics, war, civil unrest, strikes, governmental or regulatory actions, changes in law, power or internet disruptions, technical failures, transportation or logistics disruptions or other similar events.

21.2The Company shall take reasonable steps to resume affected

services or fulfil its obligations as soon as reasonably practicable after the circumstances giving rise to the force majeure event have ceased.

19REVISION OF TERMS

The Company reserves the right to modify, amend or update these Terms from time to time to reflect changes in the Platform, Products, business practices or applicable laws. Any revised Terms shall become effective upon being published on the Platform, unless a different effective date is specified. The User is advised to review these Terms periodically. Continued use of the Platform after the revised Terms become effective shall constitute acceptance of the revised Terms to the extent permitted by applicable law.

20PRIVACY AND DATA PROTECTION

23.1The Company's collection, use, storage, processing, disclosure

and protection of personal data shall be governed by the Privacy Policy available on the Platform and applicable data protection and privacy

laws.The Company shall process personal data in accordance with the

applicable legal requirements and the purposes and practices described in the Privacy Policy.

23.2The User acknowledges that personal data may be processed for

purposes including account management, order processing, payment processing, delivery, customer support, returns and refunds, fraud prevention, security, compliance and other purposes specified in the Privacy Policy, subject to applicable law.

23.3The Privacy Policy forms part of these Terms and shall be read

together with them. In the event of a conflict between these Terms and the Privacy Policy specifically relating to the processing of personal data, the Privacy Policy shall prevail to the extent of such conflict.

23.4Nothing in these Terms shall be construed as limiting any

rights available to a User under applicable data protection or privacy law.

21SEVERABILITY

If any provision of these Terms is held to be invalid, unlawful or unenforceable by a competent authority or court, such provision shall, where legally permissible, be modified or limited to the minimum extent necessary to make it valid and enforceable. The invalidity or unenforceability of any provision shall not affect the validity and enforceability of the remaining provisions of these Terms.

22WAIVER

No failure or delay by the Company in exercising any right, power or remedy under these Terms shall constitute a waiver of that right, power or remedy. Any waiver by the Company shall be effective only if expressly made in writing and shall apply only to the specific instance for which it is given. A waiver of any breach shall not constitute a waiver of any subsequent breach.

23ASSIGNMENT

The Company may assign, transfer or otherwise deal with its rights and obligations under these Terms to an affiliate, successor, purchaser of its business or assets, or another person in connection with a merger, restructuring, business transfer, sale or similar transaction, subject to applicable law. The User shall not assign, transfer or delegate any rights or obligations under these Terms without the Company's prior written consent.

24ENTIRE AGREEMENT

These Terms, together with the Privacy Policy, Shipping Policy, Return Exchange, Cancellation and Refund Policy and other policies, guidelines or terms expressly incorporated by reference and published on the Platform, constitute the entire agreement between the User and the Company concerning the User's access to and use of the Platform and supersede prior understandings or communications relating to the same subject matter.

25ORDER OF PRECEDENCE

28.1These Terms shall be read together with the Privacy Policy,

Shipping Policy, Return Exchange, Cancellation and Refund Policy, Cancellation Policy, if applicable, and other policies expressly incorporated by reference and published on the Platform.

28.2In the event of an inconsistency or conflict between these

Terms and a specific policy applicable to a particular transaction, Product or service, the provisions of such specific policy shall prevail only to the extent of the inconsistency and only in relation to the subject matter specifically governed by that policy.

28.3Nothing in these Terms or any applicable policy shall exclude,

restrict or limit any rights, remedies or protections available to the User under applicable law.

26GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of India. Subject to any mandatory consumer rights, statutory remedies or dispute-resolution mechanisms available to the User under applicable law, disputes arising out of or in connection with these Terms or the User's use of the Platform shall be subject to the jurisdiction of the competent courts at New Delhi.

27FRAUD AND SCAM AWARENESS

30.1The Company does not authorise any person to request Users to

make payments to unauthorised bank accounts, personal accounts, wallets or other payment channels in connection with orders placed through the Platform. Users should exercise caution in relation to unsolicited calls, messages, emails, links or other communications claiming to be from the Company or Brand and requesting payment, OTPs, passwords or other sensitive information.

30.2Users should make payments only through payment methods made

available through the Platform. Any suspected fraudulent communication, unauthorised payment request or other scam relating to the Brand or Platform should be reported through the official contact details published on the Platform and, where appropriate, to the relevant law-enforcement or cybercrime authorities.

28CONTACT DETAILS AND GRIEVANCE REDRESSAL

31.1If the User has any questions, concerns, complaints or

grievances relating to the Platform, Products, orders, payments, delivery, returns, refunds or these Terms, the User may contact the Company through the contact details published on the Platform.

31.2The Company shall acknowledge and address grievances in

accordance with applicable law and its applicable grievance redressal process. Where required under applicable law, the Company shall acknowledge and endeavour to resolve grievances within the applicable statutory timelines.